ARE YOU A VICTIM OF “COMPUTER GUY” ABUSE?
Does your current computer guy fix things, then make fun of you? Does he tell you to “MOVE, I’ll fix it”? When you hang up, do you feel like a nitwit just because you asked for support THAT YOU PAY FOR?
If you are experiencing some of these difficulties, know you are not alone, AND it doesn’t have to be this way. Don’t let your existing “computer guy” hold leverage over you.
IS NICK BURNS YOUR COMPANY’S “COMPUTER GUY”?
If you didn’t already know, the picture above is Nick Burns, “Your Company’s Computer Guy”. This was a Saturday Night Live skit with Jimmy Fallon as an over the top example of how poor the people skills can be in the IT industry. If you have never seen the skits, and you enjoy a good laugh, click here to watch them.
Sadly, in many cases, his portrayal is not far from the truth. Over the years, we have heard stories about “Computer Guys” that will send chills down your spine. We recently took a survey of clients asking them to share some of their worst IT experiences/stories and the results were shocking:
“We were made to feel like this issue could not possibly be happening.”
“He had a lack of compassion and patience with me which led to short answers and a condescending tone.”
“The use of abbreviations and jargon can make me feel like I don’t have any possible way of contributing to the conversation.”
“He acted as though we knew nothing.”
“The vendor became verbally abusive with the staff.”
“Before we have a meeting with other vendors we apologize in advance for the behavior of our IT guy.”
ENOUGH IS ENOUGH
If you are fortunate enough to have a “Computer Guy” or IT company that you trust, does a good job, respects you and your team, treats you fairly, and provides a high level of customer support, then you can stop reading here. However, if you don’t feel like you can trust your IT support, your head is spinning when you get off the phone with them, or they are just plain rude and disrespectful, please read on.
We think it’s about time someone finally got it right. For over a decade, OCS has delivered a superior customer service experience to our clients across the country. We take great pride in providing fast, affordable computer support from technicians that are professional, reliable, AND courteous. These are simple concepts that most IT companies and other “computer guys” just do not deliver.
Additionally, we have helped several clients move away from bad IT situations and in many cases saved them money while doing so. We can do the same for your company!
DON’T JUST TAKE OUR WORD FOR IT
As is often said, talk is cheap and the proof is in the pudding. Here is what some of our clients have shared about their experience working with us:
If you have a physician practice and are needing IT support, this is the company to work with! Joe’s background in HIPAA compliance, coupled with his knowledge of medical practices and networking systems is second to none! When a computer or networking issue arises, OCS is timely and knowledgeable in helping to resolve the issue. As a Practice Administrator, my team is grateful for the working relationship and support we receive from OCS! – Lisa Bendt, Healthcare Practice Administrator
I would highly recommend Optimized Computer Solutions to any business in need of superior IT help and solutions. – Heather Holtzinger, CFP®, Principal
I’d highly recommend OC Solutions to anyone who needs strong IT management of their healthcare organization. – Bryan Feller, CEO for a Not For Profit Healthcare Oragnization
TIME TO TAKE ACTION
If your company’s “computer guy” is a Nick Burns, is disrespectful, abusive, or you just do not trust them, I encourage you to consider the possibility of making a change.
Click the button below for a no strings attached consultation. We can discuss your current situation and help you determine if a change may be the right thing to do.
YOUR USERS ARE THE WEAK LINK IN YOUR NETWORK
Are you concerned about your company’s security? Have you sent your staff home to work remotely? Do you not have a security training program in place?
Let the experts at OCS train your employees to stay on their toes and keep network security at the top of their minds.
We began working with Optimized Computer Solutions and Joe Goldstein nearly 2 years ago. If you have a physician practice and are needing IT support, this is the company to work with! Joe’s background in HIPAA compliance, coupled with his knowledge of medical practices and networking systems is second to none! We’ve made many strides in the right direction assuring our network is not only secure but that we also run efficiently. When a computer or networking issue arises, OCS is timely and knowledgeable in helping to resolve the issue. As a Practice Administrator, my team is grateful for the working relationship and support we receive from OCS!
Joe, with Optimized Computer Solutions, is the consummate professional who is not only easy to work with but incredibly knowledgeable in technology solutions. Running a business is hard enough by itself and being able to hand over the IT component has been invaluable to making my business run. Joe has been able to trouble shoot, fix and offer solutions that have saved my business time and money. I would highly recommend Joe and Optimized Computer Solutions to any business in need of superior IT help and solutions.
Optimized Computer Solutions, under the direction and ownership of Joe Goldstein, RESCUED our 12 physician, 8 office Otolaryngology practice. We were faced with a dysfunctional money losing situation and needed to make a change. We were successfully guided through this process under an extremely tight timeline. We came through this difficult experience on time and under budget.
With the guidance and support from OC Solutions, I am more confident then ever that my organization is prepared for the multitude of threats that we as healthcare providers are exposed to on a daily basis.
I cannot recommend Joe Goldstein and the OC Solutions team highly enough. As the CEO of Health to Hope Clinics, I worked with OC Solutions to help us select and deploy a new EMR system. As a Federally Qualified Heath Clinic system we had very unique requirements for an EMR. The requirements for data collection and reporting are quite extensive to say the least.
Joe walked us through the process of scoping our requirements, reviewing solutions, and getting proposals from the three EMRs that fit us best. He went through the painstaking process of sowing the pricing options in a succinct apples-to-apples comparison between the three best solutions. He helped us negotiate pricing that was a fraction of what we thought we would have to spend, while still selecting the system that fit us best.
Once we selected our EMR, Joe managed the hardware upgrades and complete deployment of the system. He led the execution of the entire project on schedule and on budget. Every project of this kind has its frustrations and glitches. Ours were far below what I had expected. In my entire career I can count on one hand when that has happened. I’d highly recommend OC Solutions to anyone who needs strong IT management of their healthcare organization.
I would like to recommend Joe Goldstein and Optimized Computer Solutions for your computer network development, deployment, and support programs.
Acris Solutions has contracted with Optimized Computer Solutions since July 2009. In that time they have facilitated our migration from a physical server environment to a virtualized server environment. In doing so we reduced our physical number of servers by one-half allowing Acris Solutions to eliminate one full rack in our datacenter and its associated costs. They have deployed upgrades to our firewalls, SAN, network design and domain infrastructure including the replacement of over 20 pieces of old equipment with new servers and storage appliances. Optimized Computer Solutions has been instrumental in the installation and deployment of the XenApp Citrix connection platform and our migration from Windows XP/ Office 2003 to Windows 7 /Office 2010. They have partnered with Acris Solutions in the launch of multiple new customers supporting over 350 users in multiple branch locations.
They have provided Acris Solutions with level 1,2 and 3 support on a 24/7/365 basis with tiered responses time graduate from four hours for minor incidents to one hour for major/severe incidents. In providing these levels of support we have achieved customer satisfaction levels of 98% or better.
I believe that Optimized Computers Solutions will be a partner with Acris Solutions for many years to come and I know that they will meet your expectations in the performance of their duties within the scope of the service contract.