Does your current computer guy fix things, then make fun of you? Does he tell you to “MOVE, I’ll fix it”? When you hang up, do you feel like a nitwit just because you asked for support THAT YOU PAY FOR?
If you are experiencing some of these difficulties, know you are not alone, AND it doesn’t have to be this way. Don’t let your existing “computer guy” hold leverage over you.
If you didn’t already know, the picture above is Nick Burns, “Your Company’s Computer Guy”. This was a Saturday Night Live skit with Jimmy Fallon as an over the top example of how poor the people skills can be in the IT industry. If you have never seen the skits, and you enjoy a good laugh, click here to watch them.
Sadly, in many cases, his portrayal is not far from the truth. Over the years, we have heard stories about “Computer Guys” that will send chills down your spine. We recently took a survey of clients asking them to share some of their worst IT experiences/stories and the results were shocking:
“We were made to feel like this issue could not possibly be happening.”
“He had a lack of compassion and patience with me which led to short answers and a condescending tone.”
“The use of abbreviations and jargon can make me feel like I don’t have any possible way of contributing to the conversation.”
“He acted as though we knew nothing.”
“The vendor became verbally abusive with the staff.”
“Before we have a meeting with other vendors we apologize in advance for the behavior of our IT guy.”
If you are fortunate enough to have a “Computer Guy” or IT company that you trust, does a good job, respects you and your team, treats you fairly, and provides a high level of customer support, then you can stop reading here. However, if you don’t feel like you can trust your IT support, your head is spinning when you get off the phone with them, or they are just plain rude and disrespectful, please read on.
We think it’s about time someone finally got it right. For over a decade, OCS has delivered a superior customer service experience to our clients across the country. We take great pride in providing fast, affordable computer support from technicians that are professional, reliable, AND courteous. These are simple concepts that most IT companies and other “computer guys” just do not deliver.
Additionally, we have helped several clients move away from bad IT situations and in many cases saved them money while doing so. We can do the same for your company!
As is often said, talk is cheap and the proof is in the pudding. Here is what some of our clients have shared about their experience working with us:
If you have a physician practice and are needing IT support, this is the company to work with! Joe’s background in HIPAA compliance, coupled with his knowledge of medical practices and networking systems is second to none! When a computer or networking issue arises, OCS is timely and knowledgeable in helping to resolve the issue. As a Practice Administrator, my team is grateful for the working relationship and support we receive from OCS! – Lisa Bendt, Healthcare Practice Administrator
I would highly recommend Optimized Computer Solutions to any business in need of superior IT help and solutions. – Heather Holtzinger, CFP®, Principal
I’d highly recommend OC Solutions to anyone who needs strong IT management of their healthcare organization. – Bryan Feller, CEO for a Not For Profit Healthcare Oragnization
If your company’s “computer guy” is a Nick Burns, is disrespectful, abusive, or you just do not trust them, I encourage you to consider the possibility of making a change.
Click the button below for a no strings attached consultation. We can discuss your current situation and help you determine if a change may be the right thing to do.