TELEWORK: ADAPTING TO COVID-19
- Document steps and actions that are were taken during this time as it will subside and things will go back to normal.
- If you have a substantial reduction in force, we recommend enforcing a password change
- Do discuss all your remote desktop software options and consider a budget
- Consider available support for home devices
- What devices will your staff be using (Company Laptop/PC’s, User-supplied, etc. )
- Asset inventory/assignment of devices (prior) Pool of resources and backups for device crashes.
- Go to my pc, Teamviewer, chrome remote desktop
- There are free options but be aware that most business options are not free
- Not all environments are the same
- Work with your IT partner to determining the best choice for your organization
- Do consider drafting a Remote Access Policy which is similar to an “Acceptable Usage Policy”,
- Expectations of working hours
- Legal rights
- Device and cybersecurity requirements.
- Encourage proper sign-in and sign-off of remote resources when NOT in use.
- Do continue to enforce your current password policies
- Strong passwords
- Multi-factor authentication when possible
- Do encourage your staff to secure their internet at home
- Enforce the use of a non-default password on home wireless
- Segregate the work devices from other devices if possible
- Consider using cell phone hot-spot instead of home wireless
- Do check that all your software and anti-virus is in place and up to date
- No Windows 7
- Minimum Windows Defender Active / Prefer Paid AV
- Define WHO can log in remotely (not blanket access) and set an account lockout policy.
- Disable users’ accounts related to a reduction in staff.
- Verify with your IT staff that mail retention policies are examined and adjusted (to avoid permanent deletion of mail)
- Do ensure clear communication lines to be able to verify that emails and information is coming from a trusted source.
- Do define a clear procedure to follow in case of a security incident. Provide information on who to notify and how to call for support or in case of emergency.
- Don’t allow your staff to access your network using an insecure Wi-Fi connection such as at coffee shops, hotels, or restaurants.
- Don’t enable full access to the server for all staff. Limit access to only the information necessary to perform the duties of that position.
- Don’t forget about communication tools. Determine how your staff will contact clients and collaborate with the rest of the team. Phones, fax, webcams, microphones, and conferencing software may all need to be ordered and configured.
- Don’t leave devices unattended and ensure your laptop times out and locks automatically.
- If possible, don’t use home computers and devices to access the network. At a minimum, use a clean device that is not used for social media or downloading media and apps.
- Finally, don’t forget to train your staff to stay vigilant with cybersecurity. Many cybercriminals have already begun trying to exploit the crisis. Be far more careful than usual when installing software and giving out any personal information.
- See line item one at the top – retrieve your documented changes – time to back-out
- Review and adjust remote user access
- Asset accountability (Laptops, PC’s Monitors, peripheral devices, etc)
- Phone trees – greetings – remove any call forwarding to outside devices, etc.
- Recommend a password change
- Address disaster recovery and business continuity planning – it can and did happen.
We began working with Optimized Computer Solutions and Joe Goldstein nearly 2 years ago. If you have a physician practice and are needing IT support, this is the company to work with! Joe’s background in HIPAA compliance, coupled with his knowledge of medical practices and networking systems is second to none! We’ve made many strides in the right direction assuring our network is not only secure but that we also run efficiently. When a computer or networking issue arises, OCS is timely and knowledgeable in helping to resolve the issue. As a Practice Administrator, my team is grateful for the working relationship and support we receive from OCS!
Joe, with Optimized Computer Solutions, is the consummate professional who is not only easy to work with but incredibly knowledgeable in technology solutions. Running a business is hard enough by itself and being able to hand over the IT component has been invaluable to making my business run. Joe has been able to trouble shoot, fix and offer solutions that have saved my business time and money. I would highly recommend Joe and Optimized Computer Solutions to any business in need of superior IT help and solutions.
Optimized Computer Solutions, under the direction and ownership of Joe Goldstein, RESCUED our 12 physician, 8 office Otolaryngology practice. We were faced with a dysfunctional money losing situation and needed to make a change. We were successfully guided through this process under an extremely tight timeline. We came through this difficult experience on time and under budget.
With the guidance and support from OC Solutions, I am more confident then ever that my organization is prepared for the multitude of threats that we as healthcare providers are exposed to on a daily basis.
I cannot recommend Joe Goldstein and the OC Solutions team highly enough. As the CEO of Health to Hope Clinics, I worked with OC Solutions to help us select and deploy a new EMR system. As a Federally Qualified Heath Clinic system we had very unique requirements for an EMR. The requirements for data collection and reporting are quite extensive to say the least.
Joe walked us through the process of scoping our requirements, reviewing solutions, and getting proposals from the three EMRs that fit us best. He went through the painstaking process of sowing the pricing options in a succinct apples-to-apples comparison between the three best solutions. He helped us negotiate pricing that was a fraction of what we thought we would have to spend, while still selecting the system that fit us best.
Once we selected our EMR, Joe managed the hardware upgrades and complete deployment of the system. He led the execution of the entire project on schedule and on budget. Every project of this kind has its frustrations and glitches. Ours were far below what I had expected. In my entire career I can count on one hand when that has happened. I’d highly recommend OC Solutions to anyone who needs strong IT management of their healthcare organization.
I would like to recommend Joe Goldstein and Optimized Computer Solutions for your computer network development, deployment, and support programs.
Acris Solutions has contracted with Optimized Computer Solutions since July 2009. In that time they have facilitated our migration from a physical server environment to a virtualized server environment. In doing so we reduced our physical number of servers by one-half allowing Acris Solutions to eliminate one full rack in our datacenter and its associated costs. They have deployed upgrades to our firewalls, SAN, network design and domain infrastructure including the replacement of over 20 pieces of old equipment with new servers and storage appliances. Optimized Computer Solutions has been instrumental in the installation and deployment of the XenApp Citrix connection platform and our migration from Windows XP/ Office 2003 to Windows 7 /Office 2010. They have partnered with Acris Solutions in the launch of multiple new customers supporting over 350 users in multiple branch locations.
They have provided Acris Solutions with level 1,2 and 3 support on a 24/7/365 basis with tiered responses time graduate from four hours for minor incidents to one hour for major/severe incidents. In providing these levels of support we have achieved customer satisfaction levels of 98% or better.
I believe that Optimized Computers Solutions will be a partner with Acris Solutions for many years to come and I know that they will meet your expectations in the performance of their duties within the scope of the service contract.