I would like to recommend Joe Goldstein and Optimized Computer Solutions for your computer network development, deployment, and support programs.
Acris Solutions has contracted with Optimized Computer Solutions since July 2009. In that time they have facilitated our migration from a physical server environment to a virtualized server environment. In doing so we reduced our physical number of servers by one-half allowing Acris Solutions to eliminate one full rack in our datacenter and its associated costs. They have deployed upgrades to our firewalls, SAN, network design and domain infrastructure including the replacement of over 20 pieces of old equipment with new servers and storage appliances. Optimized Computer Solutions has been instrumental in the installation and deployment of the XenApp Citrix connection platform and our migration from Windows XP/ Office 2003 to Windows 7 /Office 2010. They have partnered with Acris Solutions in the launch of multiple new customers supporting over 350 users in multiple branch locations.
They have provided Acris Solutions with level 1,2 and 3 support on a 24/7/365 basis with tiered responses time graduate from four hours for minor incidents to one hour for major/severe incidents. In providing these levels of support we have achieved customer satisfaction levels of 98% or better.
I believe that Optimized Computers Solutions will be a partner with Acris Solutions for many years to come and I know that they will meet your expectations in the performance of their duties within the scope of the service contract.