One of the seismic shifts in the business world caused by Covid-19 is the quick adoption of a remote workforce. With cubicles replaced by couches and communication relegated to the realm of cyberspace, the entire workplace has shifted into our living rooms, dining rooms, and home offices.

A distributed workforce naturally weakens the corporate security structure. This has lead to a meteoric rise in the number of cyber-attacks during the Covid-19 pandemic. Exploits such as phishing attacks have increased like never before.

Deploying a remote workforce in the best of times has its challenges, making this happen in a matter of days or weeks can put your organization at higher risk as standard security measures are often passed over in favor of a speedy deployment.

Because of the inherit risky nature of remote work mixed with the speed at which many have been pushed into this arena, the importance of end-user training is more important than ever before. Unless your business has a structured user security training program, your organization could be heading for a cyber disaster.


The world changed overnight. Uncertainty, in countless forms, has gripped us all. Many of our staff have been compelled to work remotely. We have taken our workforce from a familiar, comfortable, controlled office, and placed them into their homes, which for most is an unfamiliar work environment. Additionally, many are using their personal devices to access corporate assets.

Companies have asked staff to be a productive employee as the world spins out of control around them. With all this going on, security is often the last thing on anyone’s mind.

Adding to the mayhem, hackers and scammers are hammering our staff with phishing emails and other nefarious plots to compromise their devices. It is not a shocking surprise that right now it’s very easy for our remote workers to lose focus and fall prey to cyber-scams.

One of your staff becoming a hacker’s latest victim can lead to corporate data leaks and loss of confidential business information. Breaches, information leaks, and crypto locker can have a devastating and long-lasting impact on your business.

The need for user security training in the current business climate cannot be dismissed or placed on a to-do list for later. By focusing on end-user training today, you stand to promote a culture of safe work habits which in turn protects your organization and its cyber assets.  We have more information about security training here.


It is no secret that older adults are often a target for fraud and scams. Additionally, as we navigate through a post-Covid new normal, it is becoming clearer that “at-risk” and older employees will be encouraged to continue remote working for an extended period.

Combining the above two items, it can be surmised that this segment of your workforce may be at a higher risk of phishing attempts, viruses, and cyber scams.

Because most older adults hold senior-level positions, it is likely this segment of staff will also be dealing with more sensitive and business-critical data. Unfortunately, a breach on their end could have disastrous consequences. Therefore, you need to ensure that they receive proper user security training.

Once again, we encourage your organization to implement a strong security training program to reduce your overall risk of cyber exposure and you may consider paying special attention to your more senior staff who may not be as technologically savvy.


In a normal world, end-user training is important to help keep your business safe in the cyber world. Security training for end-users is now even more critical in maintaining your organization’s cyber-health in these not so normal times of Covid-19.

The expanded remote workforce is here to stay. At-risk and older adults working from home may just become the new normal.

If you have not already done so, starting TODAY, your business needs to take proactive steps to implement a user security training program. The support for a security training program must come from the top of the organization so that it becomes part of the corporate culture. This focus on security will go a long way in protecting your company’s cyber assets.


We began working with Optimized Computer Solutions and Joe Goldstein nearly 2 years ago. If you have a physician practice and are needing IT support, this is the company to work with! Joe’s background in HIPAA compliance, coupled with his knowledge of medical practices and networking systems is second to none! We’ve made many strides in the right direction assuring our network is not only secure but that we also run efficiently. When a computer or networking issue arises, OCS is timely and knowledgeable in helping to resolve the issue. As a Practice Administrator, my team is grateful for the working relationship and support we receive from OCS!

Lisa BendtLisa Bendt, Practice Administrator

Joe, with Optimized Computer Solutions, is the consummate professional who is not only easy to work with but incredibly knowledgeable in technology solutions. Running a business is hard enough by itself and being able to hand over the IT component has been invaluable to making my business run. Joe has been able to trouble shoot, fix and offer solutions that have saved my business time and money. I would highly recommend Joe and Optimized Computer Solutions to any business in need of superior IT help and solutions.

Heather HoltzingerHeather Holtzinger, CFP®, Principal

Optimized Computer Solutions, under the direction and ownership of Joe Goldstein, RESCUED our 12 physician, 8 office Otolaryngology practice. We were faced with a dysfunctional money losing situation and needed to make a change. We were successfully guided through this process under an extremely tight timeline. We came through this difficult experience on time and under budget.

Stephen P GadomskiStephen P Gadomski, MS, MD, FACS Managing Member

With the guidance and support from OC Solutions, I am more confident then ever that my organization is prepared for the multitude of threats that we as healthcare providers are exposed to on a daily basis.

Liam Dowling, Regional Operations Manager, ENT Associates of South FloridaLiam Dowling, Regional Operations Manager

I cannot recommend Joe Goldstein and the OC Solutions team highly enough. As the CEO of Health to Hope Clinics, I worked with OC Solutions to help us select and deploy a new EMR system. As a Federally Qualified Heath Clinic system we had very unique requirements for an EMR. The requirements for data collection and reporting are quite extensive to say the least.

Joe walked us through the process of scoping our requirements, reviewing solutions, and getting proposals from the three EMRs that fit us best. He went through the painstaking process of sowing the pricing options in a succinct apples-to-apples comparison between the three best solutions. He helped us negotiate pricing that was a fraction of what we thought we would have to spend, while still selecting the system that fit us best.

Once we selected our EMR, Joe managed the hardware upgrades and complete deployment of the system. He led the execution of the entire project on schedule and on budget. Every project of this kind has its frustrations and glitches. Ours were far below what I had expected. In my entire career I can count on one hand when that has happened. I’d highly recommend OC Solutions to anyone who needs strong IT management of their healthcare organization.

Bryan Feller, CEO, Health to Hope ClinicsBryan Feller, CEO

I would like to recommend Joe Goldstein and Optimized Computer Solutions for your computer network development, deployment, and support programs.

Acris Solutions has contracted with Optimized Computer Solutions since July 2009. In that time they have facilitated our migration from a physical server environment to a virtualized server environment. In doing so we reduced our physical number of servers by one-half allowing Acris Solutions to eliminate one full rack in our datacenter and its associated costs. They have deployed upgrades to our firewalls, SAN, network design and domain infrastructure including the replacement of over 20 pieces of old equipment with new servers and storage appliances. Optimized Computer Solutions has been instrumental in the installation and deployment of the XenApp Citrix connection platform and our migration from Windows XP/ Office 2003 to Windows 7 /Office 2010. They have partnered with Acris Solutions in the launch of multiple new customers supporting over 350 users in multiple branch locations.

They have provided Acris Solutions with level 1,2 and 3 support on a 24/7/365 basis with tiered responses time graduate from four hours for minor incidents to one hour for major/severe incidents. In providing these levels of support we have achieved customer satisfaction levels of 98% or better.

I believe that Optimized Computers Solutions will be a partner with Acris Solutions for many years to come and I know that they will meet your expectations in the performance of their duties within the scope of the service contract.

Richard Johnston, President, Acris TechnologyRichard Johnston, President