SHOULD I HIRE AN IT PERSON OR OUTSOURCE TO A PROFESSIONAL IT OR MSP?

When you have a business, you know you need IT services. This may not be in your realm of expertise. Therefore, you want someone to come in and take care of this for you, so you can run your business without worry! But what is the next step? Let’s break this down so you can have confidence that whichever direction you choose to go, you can get the right support from a person you will value as a member of your team.

COST:

You can expect an average cost of about $161,753 per year for a full-time network administrator, or IT professional, in the city of Chicago. This may vary per city but will give you a good idea of what hiring someone on staff to do IT will cost. This may or may not include training and support.

Managed Service Professionals typically charge a monthly fee, sometimes referred to as a retainer. The fee is often determined by the number of devices in the organization that will be managed, supported, and serviced. Prices will vary, depending on location, amount of service needed, staff numbers, etc. Therefore, it is best to ask for a consultation so you can determine in advance what you will be paying per month. Consultations are often offered free of charge, so don’t be afraid to ask for one.

PROS OF HIRING A FULL TIME EMPLOYEE IN THIS FIELD:

  • You have control over who does what when the IT support comes from within your staff.
  • Someone is on-site and available to help at all times during business hours. This can save time.

CONS OF HIRING A FULL TIME EMPLOYEE IN THIS FIELD:

  • For some small businesses, the costs of a qualified IT professional can be prohibitive.
  • It can be very difficult to find a single qualified employee who is proficient in everything you need for your business. If you do find this person, their salary range might be unattainable.
  • You may have to sacrifice one level of expertise for another. If you hire someone with management skills, you’re likely to get less hands-on expertise from them, meaning they might not crawl under someone!s desk to fix a connectivity issue. Or, if you hire a hands-on person, they may be unlikely to contribute at a strategic level to your IT needs.
  • The IT industry has high turnover rates, so you may have to recruit, replace, and train new IT staff frequently.

PROS OF IT SUPPORT OUTSOURCING:

  • The costs can be much lower, depending on the nature of the contract.
  • Many of the software and tool costs for moving to a new cloud platform are included in a managed services monthly contract. This itself can be a large cost savings.
  • Managed services providers have expert team members with years of experience. They often offer valuable opinions on high-level strategic decision-making within your IT infrastructure. They can set up the network and computers for a new office quickly and efficiently. They will often have witnessed and resolved most of the problems you are likely to encounter.
  • They stay on top of technology and improvements you might make to save time and money. They take care of everything on time and are often on call 24 hours a day. Back-ups are not missed or forgotten, security is top of mind, and everything is tested and secure.

CONS OF IT SUPPORT OUTSOURCING:

  • Managed service providers are not physically located in your office, so if something requires a physical presence to fix, they would need to send someone to your location.
  • Some companies are concerned that a great relationship will not be established and they will need to work with someone new every time there is a problem. It’s best to find a firm where one person is assigned to you that you can work to build a team relationship with, just as you would a member of your company.
  • Trust can also be of concern as you’re giving an outside firm access to your data and networks. This is why it!s very important to find a professional, reputable firm to manage your business IT

We would love to offer you a free consultation so you can see the difference for yourself. Optimized Computer Solutions will help your company with security and IT in a professional and courteous manner. Our rates are competitive and we are experts in our field. Call us today to see the OCS difference! (844) OCS-TEAM

We began working with Optimized Computer Solutions and Joe Goldstein nearly 2 years ago. If you have a physician practice and are needing IT support, this is the company to work with! Joe’s background in HIPAA compliance, coupled with his knowledge of medical practices and networking systems is second to none! We’ve made many strides in the right direction assuring our network is not only secure but that we also run efficiently. When a computer or networking issue arises, OCS is timely and knowledgeable in helping to resolve the issue. As a Practice Administrator, my team is grateful for the working relationship and support we receive from OCS!

Lisa BendtLisa Bendt, Practice Administrator

Joe, with Optimized Computer Solutions, is the consummate professional who is not only easy to work with but incredibly knowledgeable in technology solutions. Running a business is hard enough by itself and being able to hand over the IT component has been invaluable to making my business run. Joe has been able to trouble shoot, fix and offer solutions that have saved my business time and money. I would highly recommend Joe and Optimized Computer Solutions to any business in need of superior IT help and solutions.

Heather HoltzingerHeather Holtzinger, CFP®, Principal

Optimized Computer Solutions, under the direction and ownership of Joe Goldstein, RESCUED our 12 physician, 8 office Otolaryngology practice. We were faced with a dysfunctional money losing situation and needed to make a change. We were successfully guided through this process under an extremely tight timeline. We came through this difficult experience on time and under budget.

Stephen P GadomskiStephen P Gadomski, MS, MD, FACS Managing Member

With the guidance and support from OC Solutions, I am more confident then ever that my organization is prepared for the multitude of threats that we as healthcare providers are exposed to on a daily basis.

Liam Dowling, Regional Operations Manager, ENT Associates of South FloridaLiam Dowling, Regional Operations Manager

I cannot recommend Joe Goldstein and the OC Solutions team highly enough. As the CEO of Health to Hope Clinics, I worked with OC Solutions to help us select and deploy a new EMR system. As a Federally Qualified Heath Clinic system we had very unique requirements for an EMR. The requirements for data collection and reporting are quite extensive to say the least.

Joe walked us through the process of scoping our requirements, reviewing solutions, and getting proposals from the three EMRs that fit us best. He went through the painstaking process of sowing the pricing options in a succinct apples-to-apples comparison between the three best solutions. He helped us negotiate pricing that was a fraction of what we thought we would have to spend, while still selecting the system that fit us best.

Once we selected our EMR, Joe managed the hardware upgrades and complete deployment of the system. He led the execution of the entire project on schedule and on budget. Every project of this kind has its frustrations and glitches. Ours were far below what I had expected. In my entire career I can count on one hand when that has happened. I’d highly recommend OC Solutions to anyone who needs strong IT management of their healthcare organization.

Bryan Feller, CEO, Health to Hope ClinicsBryan Feller, CEO

I would like to recommend Joe Goldstein and Optimized Computer Solutions for your computer network development, deployment, and support programs.

Acris Solutions has contracted with Optimized Computer Solutions since July 2009. In that time they have facilitated our migration from a physical server environment to a virtualized server environment. In doing so we reduced our physical number of servers by one-half allowing Acris Solutions to eliminate one full rack in our datacenter and its associated costs. They have deployed upgrades to our firewalls, SAN, network design and domain infrastructure including the replacement of over 20 pieces of old equipment with new servers and storage appliances. Optimized Computer Solutions has been instrumental in the installation and deployment of the XenApp Citrix connection platform and our migration from Windows XP/ Office 2003 to Windows 7 /Office 2010. They have partnered with Acris Solutions in the launch of multiple new customers supporting over 350 users in multiple branch locations.

They have provided Acris Solutions with level 1,2 and 3 support on a 24/7/365 basis with tiered responses time graduate from four hours for minor incidents to one hour for major/severe incidents. In providing these levels of support we have achieved customer satisfaction levels of 98% or better.

I believe that Optimized Computers Solutions will be a partner with Acris Solutions for many years to come and I know that they will meet your expectations in the performance of their duties within the scope of the service contract.

Richard Johnston, President, Acris TechnologyRichard Johnston, President